How can we help?

We're Johnathan and Mark, two Papertrail engineers who hang out in Papertrail's chat room. Right now, we're asleep or improving the product.

We're only successful when you're successful, so even though we're sleeping or working, we want to solve your problem fast.

Although we're here during office hours (except US holidays), there's no need to wait — please let us help immediately.


Heck yeah, let's solve this problem

Send whatever you know (the more, the better). One of us will reply when we wake up.

If you know,
tell us..

  • Has this ever worked? When did the problem start?
  • Does it only affect certain logs or devices?
  • What you see. Config files, terminal output, errors.

Office Hours

  • Mondays

    10 AM-1 PM -08:00

  • Tuesdays

    10 AM-1 PM -08:00

  • Wednesdays

    10 AM-1 PM -08:00

  • Thursdays

    10 AM-1 PM -08:00

  • Fridays

    10 AM-1 PM -08:00

  • Asleep during those times? We'll schedule a better time.