How can we help?

We're Leon and Troy, two Papertrail engineers who hang out in Papertrail's chat room. Right now, we're asleep or improving the product.

We're only successful when you're successful, so even though we're sleeping or working, we want to solve your problem fast.

Although we're here during office hours (except US holidays), there's no need to wait — please let us help immediately.

Heck yeah, let's solve this problem

Send anything, even just a 2-line explanation. One of us will personally reply when we wake up.

If you know,
tell us..

  • Has this ever worked? When did the problem start?
  • Does it only affect certain logs or devices?
  • What you see. Config files, terminal output, screenshots.

Office Hours

  • Mondays

    2-5 PM -08:00

  • Tuesdays

    1-4 PM -08:00

  • Wednesdays

    10:30 AM-1:30 PM -08:00

  • Thursdays

    2-5 PM -08:00

  • Fridays

    10:30 AM-1:30 PM -08:00